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POLICIES & FAQ's

1:ORDERING

  • EG.PHOTOGRAPHS does not offer refunds or exchanges. If you would like a thumbnail of a certain photograph with the sizing and color, please let us know before ordering and a sample may be emailed to you after contacting us through the CONTACT page within 1-2 business days. Please make sure that all information is correct before processing your order.

    • ​CROPPING MAY OCCUR depending on the size chosen.  Watermark will not appear on photograph purchased.

  • For Prints: All prints are able to have a Matte finish. Any prints selected with a Glossy finish must be sized 8x10" and smaller. If a Glossy finish is chosen for any photograph 11x14" or larger, it will automatically ship with a Matte finish.

  • EG.PHOTOGRAPHS only accepts PayPal at this time.  If you wish to pay with a check or money order, please let us know before purchasing.  

  • USPS Money Order:  Once received, order will be processed and shipped out.

  • Other Money Orders and/or Personal/Business Checks will be held for 10 business days.  Once the money order and/or check has cleared, your order will be processed and shipped.

2:SHIPPING

  • Please be aware that most orders placed will take approximately 3-7 business days to be processed, and about 3-10 business days for delivery - depending on your location.

  • Shipping is based on weight and will be calculated when checking out.

  • APO/FPO/DPO Address: Orders may take longer than 3-10 business days to arrive when shipped, so please be aware.

  • International Orders:  Any customs fees are to be upheld by the purchaser, and EG.PHOTOGRAPHS is not responsible for fees that may incur during and/or the delivery of the package.  EG.PHOTOGRAPHS is not responsible for items being held in customs - purchaser is responsible for all customs and regulations for the items shipped.

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