POLICIES & FAQ's
1:ORDERING
-
EG.PHOTOGRAPHS does not offer refunds or exchanges. If you would like a thumbnail of a certain photograph with the sizing and color, please let us know before ordering and a sample may be emailed to you after contacting us through the CONTACT page within 1-2 business days. Please make sure that all information is correct before processing your order.
-
​CROPPING MAY OCCUR depending on the size chosen. Watermark will not appear on photograph purchased.
-
-
For Prints: All prints are able to have a Matte finish. Any prints selected with a Glossy finish must be sized 8x10" and smaller. If a Glossy finish is chosen for any photograph 11x14" or larger, it will automatically ship with a Matte finish.
-
EG.PHOTOGRAPHS only accepts PayPal at this time. If you wish to pay with a check or money order, please let us know before purchasing.
-
USPS Money Order: Once received, order will be processed and shipped out.
-
Other Money Orders and/or Personal/Business Checks will be held for 10 business days. Once the money order and/or check has cleared, your order will be processed and shipped.
2:SHIPPING
-
Please be aware that most orders placed will take approximately 3-7 business days to be processed, and about 3-10 business days for delivery - depending on your location.
-
Shipping is based on weight and will be calculated when checking out.
-
APO/FPO/DPO Address: Orders may take longer than 3-10 business days to arrive when shipped, so please be aware.
-
For more information, please visit the link provided: APO/FPO/DPO addresses
-
-
International Orders: Any customs fees are to be upheld by the purchaser, and EG.PHOTOGRAPHS is not responsible for fees that may incur during and/or the delivery of the package. EG.PHOTOGRAPHS is not responsible for items being held in customs - purchaser is responsible for all customs and regulations for the items shipped.